I am coming from the office, is there anywhere to leave clothes and other valuables?
Yes of course we have an area to keep these safe for you.
Do I need to book ahead?
Between 13th November and 31st March, yes booking is required.
Please follow this link & scroll down to ‘bookings’
I have never been in open water, can I just come and swim?
Yes you can but you will need to be assessed before you swim. You must be able to swim at least 400m in a swimming pool without stopping. We will also sign you up to our special safety wristband system so we can log you in and out of the water and store your emergency and medical details if you have any while you swim. We also recommend you attend a coached level 1 swimmers course. See times and dates here (link)
I am scared of open water do I need to have a coached session?
Yes you do, please see our link to the coaching availabilities. We do either 1-2-1 or group sessions depending on the individuals needs.
I commute and therefore don’t have any kit can I get them when I arrive?
Yes you can, we offer a full range of wetsuits, swim caps, goggles and other vital accessories for open water swimming for sale at recommended retail prices.
I have a wetsuit but don’t wish to carry it on a train when it is wet, can I hire a wetsuit each time for my session?
Yes you can. We have a great range of wetsuits to hire and you can either turn up or book your wetsuit before you arrive. Although we have plenty of sizes it is recommended you email your size so we can ensure we have one waiting with your name on it. Cost of hire is £10 per swim.
My wetsuit is old and torn and I would like to buy one, can I try a wetsuit before I buy it?
Yes you can although you will be charged a hire fee if you don’t decide to buy at that time and you have had a swim. If you just wish to try it on and not swim there is no fee. If we don’t have a new one in stock we can get it delivered direct to you with a next day service providing it is in stock.
I have not bought a wetsuit before. How will I know it fits?
Our staff a very experienced in fitting wetsuits and can show you how to fit it perfectly. They won’t let you buy it if it doesn’t fit.
How much does it cost to swim?
£8 per swim (discounts when you buy in quantity, available for a swim card with ten swims – £70 you have to buy these at reception – avoid delays and bringing cash with you) So the cost of your first swim will be £8 to swim and £12 to sign up for the seasonal NOWCA wristband safety system. We strongly advise you book this online so we save time and you can get straight in the water when you arrive. Your wristband will be there at reception with your name on it. Click here to register https://kscan.co/customer/register?org=nowca
I plan to pay by card, can I do this when I arrive?
Yes of course.
I have a cut or road rash, can I swim in open water?
It depends on if it is a fresh wound. We advise no one swims with an open wound. If you cut yourself in the water or while you are getting out you must wash it thoroughly with fresh water.